Terms & Conditions

1. Company Information

Märta Hillfon (Sole Proprietorship)
Organisation number: 840712-3606
VAT registration number: SE840712360601
Address: Olserödsvägen 138, 297 95 Degeberga, Sweden
Email: martahillfon@gmail.com
Phone: +46 72 284 38 47

2. Prices

All prices are set in Swedish kronor (SEK) and include Swedish VAT (25%). We reserve the right to change prices without prior notice. The applicable price is the one displayed at the time of order.

If your delivery address is outside the European Union, the sale counts as an export and Swedish VAT is not charged. The VAT is deducted from both the product price and the shipping cost, so the amount you pay in the checkout is 20% lower than the price shown to customers within the EU. Import VAT, customs duties and any local charges in your country are paid by you as the recipient.

Currency

If you visit the shop from outside Sweden, prices are displayed in euro (EUR). You can switch between SEK and EUR at any time with the currency selector. The EUR amount is an approximate conversion of the SEK price, based on the European Central Bank reference rate with a small margin added, and it is updated daily. It is shown for guidance only.

Payment is always made in Swedish kronor. The binding price for your order is the SEK amount shown in the checkout. The final amount charged in your own currency is determined by your bank or card issuer, which may also add its own exchange fee.

3. Payment

Payment is handled through Kustom Checkout (formerly Klarna Checkout). The payment options available to you are shown in the checkout and depend on your country and your order. They may include:

• Card payment
• Direct bank transfer
• Pay later or pay in instalments

All transactions are handled securely in the checkout. Some payment methods are provided by Klarna Bank AB, and for those methods their terms apply in addition to ours. For complete payment terms, see Klarna's terms of service.

4. Delivery

We ship all orders via PostNord. Delivery time may vary depending on availability and destination. Unless we have agreed otherwise, your order is delivered no later than 30 days after the order was placed.

Shipping Costs and Delivery Times

• Sweden: 59 SEK, 2-5 business days
• Europe, including the Nordic countries and the United Kingdom: 199 SEK, 5-10 business days
• Rest of the world: 349 SEK, 10-20 business days
• Free shipping on orders from 2,000 SEK — within Sweden only

Shipping costs are set in Swedish kronor. If you are browsing in euro, the shipping cost is converted with the same rate as the product prices.

For deliveries outside the EU, any customs duties, import charges and local taxes are paid by the recipient. These charges are not included in our prices and are set by the authorities in the destination country.

All jewellery is shipped in protective packaging to ensure it reaches you in perfect condition.

5. Right of Withdrawal

According to the Swedish Distance Contracts Act, you as a consumer have a 14-day right of withdrawal. The period is counted from the day you received the item. To exercise your right of withdrawal, you must notify us within those 14 days.

How to Make a Return

1. Contact us at martahillfon@gmail.com and notify us that you wish to withdraw from the purchase
2. Return the item in its original packaging and in unchanged condition
3. You are responsible for the return shipping cost unless otherwise agreed
4. We refund you no later than 14 days after we received your notification

Refunds

When you withdraw from the purchase, we refund what you paid for the item as well as the original shipping cost you paid when ordering. If you chose a more expensive delivery option than our cheapest standard delivery, we refund the cost of the standard delivery. The cost of returning the item to us is paid by you.

The refund is made no later than 14 days after we received your notification of withdrawal. We may however withhold the refund until we have received the item back, or until you have shown that the item has been sent back to us, whichever happens first.

The item must be returned in substantially unchanged condition. Any decrease in value due to handling the item more than necessary may be deducted from the refund.

Withdrawal Form

You may use the standard withdrawal form published by the Swedish Consumer Agency (Konsumentverket), available at konsumentverket.se, but you are not required to. A clear message to martahillfon@gmail.com stating that you wish to withdraw from the purchase is enough.

6. Complaints

According to the Swedish Consumer Sales Act, you have the right to file a complaint about a defective item for up to three years from delivery. A defect that appears within two years of delivery is presumed to have existed at the time of delivery, unless we can show otherwise.

A complaint made within two months of you discovering the defect is always considered to have been made in time.

To file a complaint, contact us at martahillfon@gmail.com with:

• Your order number
• Description of the defect
• Photos of the defect if possible

We will investigate the matter and get back to you as soon as possible with a resolution.

7. Personal Data

We process your personal data in accordance with GDPR (General Data Protection Regulation). Read more about how we handle your data in our Privacy Policy.

8. Dispute Resolution

If we cannot resolve a complaint between us, you can turn to the Swedish National Board for Consumer Disputes (ARN) for a free and impartial review. ARN's decisions are recommendations to the parties.

Swedish National Board for Consumer Disputes (ARN)
Box 174, 101 23 Stockholm, Sweden
arn.se

If you are a consumer in another EU country, Norway or Iceland, you can get free advice and assistance from the European Consumer Centre network (Konsument Europa in Sweden) at konsumenteuropa.se.

A dispute can also be brought before a general court of law. Swedish law applies to the purchase, without limiting the consumer protection you have under the mandatory rules of your country of residence.

9. Contact

Do you have questions about our terms and conditions or your order? Do not hesitate to contact us:

Email: martahillfon@gmail.com
Phone: +46 72 284 38 47
Address: Olserödsvägen 138, 297 95 Degeberga, Sweden